QiraAI

Privacy Policy

At QiraAI, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you acknowledge and agree to the terms of this Privacy Policy. For more details on compliance guidelines, please refer to our Compliance and Terms and Conditions pages.

1. Information We Collect

1.1 Personal Data

While using our services, we may collect personal information that identifies or can be used to identify you, such as your name, email address, contact information, and payment details. We only collect personal data that you voluntarily provide when you create an account, subscribe to our newsletters, or interact with our features and services.

1.2 Usage Data

We may automatically collect non-personal information related to your use of our services, such as IP addresses, browser type, device type, geographical location, and pages visited. This data helps us improve our platform and personalize your experience.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website. Cookies help us improve users’ experience by enabling us to identify returning visitors and analyze site functionality. You may set your browser to block cookies; however, doing so may affect your ability to use some website features.

2. How We Use Your Data

We use the information we collect in the following ways:

  • To provide, operate, and maintain our services.
  • To process transactions and manage your account.
  • To communicate with you, including promotional materials and updates.
  • To comply with legal requirements and prevent fraudulent activities.
  • To improve our website, services, and user experience based on analytics and research.

3. Data Sharing and Disclosure

We do not sell or lease your personal data to third parties. However, we may share your information under the following circumstances:

  • Compliance with Legal Obligations: We may share information when required by law, court order, or regulatory authorities.
  • Service Providers: We may share your information with trusted third-party service providers to carry out tasks such as payment processing, data hosting, or analytics services. These providers are bound by confidentiality obligations and are authorized to use your information only for the purposes of providing services to QiraAI.
  • Business Transfers: In case of any merger, acquisition, or asset sale, your personal data may be transferred or disclosed to the acquiring organization as part of the transaction.

4. Data Security

We take your privacy seriously and implement strong security methods to protect your data against unauthorized access, alteration, or disclosure. Security measures include techniques such as data encryption, role-based access controls, multi-factor authentication, and anonymous data storage where applicable. Nevertheless, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute data security.

5. Data Storage and Retention

Your data will be stored on servers provided by QiraAI's contracted local cloud providers, such as Google Cloud (Dammam) or AWS (Bahrain), as mentioned on our compliance page. We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

6. Your Rights

As a user based in compliance-friendly regions or entities, you have various rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data that we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your data. This is subject to certain limitations, such as legal retention obligations.
  • Right to Data Portability: You have the right to request a copy of your data in a structured and machine-readable format.
  • Right to Restrict Processing: In certain circumstances, you have the right to restrict the processing of your personal data.

7. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit through our platform.

8. Children's Privacy

Our public services are not intended for children under the age of 13, and we do not knowingly collect personal data from them. If you become aware that your child has provided us with personal data, please contact us so we can take steps to delete such information. Deployments for schools are customized and strictly controlled as outlined in our contract.

9. Data Transfers

QiraAI is based in Saudi Arabia, but our services may involve data transfers across different countries. All personal data transferred will be handled in accordance with applicable privacy laws, including the Saudi Personal Data Protection Law (PDPL). Localized cloud storage with partners like Google Cloud or AWS ensures that your data remains under adequate protection, in line with SDAIA regulations. For more details on data sovereignty, refer to our Compliance page.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect modifications to our data practices. Any changes will be communicated via our website or email notifications. Your continued use of our services after substantial updates will signify your acceptance of such changes.

11. Contact Us

If you have any concerns or questions regarding this Privacy Policy, feel free to contact us at [email protected].